Shipping and FAQ

When will I receive my order?

We ship each order as it is completed in our studio. Usually, this will be towards the end of the two-week lead time, meaning that while your order will be completed within the two weeks, it might take a few more days to get to you.

Shipping is dependent on where your order is being sent. For orders within Aotearoa, we use tracked NZ Post shipping, which will usually arrive within 3 business days of dispatch. 

Who makes HAMS?

Currently, everything is made by Isabella in her studio in Tāmaki Makaurau (Auckland). 

Can you do custom pieces?

We are able to make custom pieces, however this depends on time and fabric availability! If you have something in mind, DM or email us to chat about it.

Can I try something on before purchasing it?

As everything we sell is made to order, we have very limited capability for trying on before buying. We try to do pop-up shops with samples as often as possible - join the mailing list to hear about these! We do hold samples in the studio, and can offer trying-on by appointment. Send us a DM or email to pop in and try pieces on.